Refund & Return Policy
At Needez, customer satisfaction is our priority.
Refund Eligibility
You may request a refund within 7 days of receiving your product if:
- The item is damaged
- The item is incorrect
- The item is missing
Return Process
Send us an email at support@needez.com with:
- Order ID
- Product photo
- Issue description
After review, we will offer:
- Replacement
- Refund
- Partial credit (case-by-case)
Non-Refundable Items
- Used or damaged products
- Items without proof of purchase
Processing Time
Refunds are processed within 5–7 business days.